Latent Digital Solutions Ltd is a service based company located in Bishops Stortford delivering the best possible photocopier, printer service to individual customers and on behalf of other dealers who either do not run their own service department or cannot deliver the level of service or technical ability that Latent Digital Solutions has to offer. We are locally based in Harlow, Essex.
We have a team of engineers who have been crossed trained and are efficiently capable of servicing almost all devices from manufacturers such as Ricoh, Samsung, Canon, Kyocera, Utax, Konica and HP.
The services provided by Latent Digital Solutions range from pay as you go customers with a single device to a fully networked and managed solution over multiple devices and sites. Whatever your needs, we have the knowledge to assist you. Latent Digital Solutions offer a consultation service designed to assess and deliver the best possible workflow solution for your requirements. The aim of this is to reduce cost, paper wastage and to save valuable employee time wasted at the printer or copier. We can offer solutions from as basic as a single copier or printer to a fully managed solution whereby you (the customer) do not even need to order toner or log a call. Latent Digital Solutions aims to offer a more professional and personal service to our customers.
We will provide all of our customers with two dedicated representatives of whom you have both their landline, mobile and direct email addresses. Our call centre is on hand to assist you between 9am and 5pm Monday to Friday. This means you can always speak to someone regarding your requirements. Therefore you won’t be talking to a computer or be passed around various extensions in order to resolve any issues with your equipment or to get the information you require.
To provide the best customer service possible.
To make each client feel like the only client.
To attend all service requests in under four hours.
To maintain our first fix rate above 90%.
To reduce servicing costs and prolong servicing intervals for clients and dealers.