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Latent Digital Solutions

Welcome to Latent Digital Solutions Ltd, your premier destination for top-notch photocopier and printer services. Situated in Bishop’s Stortford, we excel in providing unparalleled support to both individual customers and fellow dealers seeking exceptional service.

Our team of cross-trained engineers specializes in servicing a wide array of devices from renowned manufacturers like Ricoh, Samsung, Canon, Kyocera, Utax, Konica, Develop, Epson, and HP.

At Latent Digital Solutions, we cater to diverse needs, from pay-as-you-go for single devices to fully managed solutions across multiple devices and sites. Our consultancy service is designed to optimize your workflow, reducing costs, minimizing paper wastage, and saving valuable employee time spent at printers or copiers. From basic copiers to fully managed solutions where you don't even have to worry about toner orders, Latent Digital Solutions is committed to offering a professional and personal touch to our customers.

Each client enjoys the support of two dedicated representatives, reachable via landline, mobile, and direct email. Our accessible call center operates from 9 am to 5 pm, Monday to Friday, ensuring that you always speak directly to a knowledgeable staff member for swift issue resolution and information retrieval. Experience the difference with Latent Digital Solutions – where your satisfaction is our priority.

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Our Goals
  • To provide the best customer service possible.

  • To make each client feel like the only client.

  • To attend all service requests in under four hours. 

  • To maintain our first fix rate above 90%.

  • To reduce servicing costs and prolong servicing intervals for clients and dealers.

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